Job Description:

Role Overview: Are you ready to build a strong foundation in supply chain planning and play a key role in maintaining smooth SAP operations for global enterprise clients? As a Junior Consultant – SAP IBP (AMS), you will join our dedicated support team in India to deliver high-quality incident resolution, daily application maintenance, and system monitoring for SAP Integrated Business Planning (IBP). You will work closely with cross-functional support teams to ensure business continuity, productive ticket lifecycle management, and reliable background process execution.

Your Responsibilities:

Incident & Ticket Management: Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines. Record, update, and manage ticket lifecycles accurately in designated tracking tools (e.g., ServiceNow, Jira, Remedy).
- Batch Job Monitoring & Management: Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion. Identify,



troubleshoot, and escalate job failures promptly.
- Shift Operations & On-Call Support: Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations.
- Routine Application Maintenance: Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants.
- User Support & Guidance: Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality.
- Documentation & Knowledge Sharing: Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency.

Qualification:
- Any Graduate
- Relevant Experience: 3-6 years of hands-on experience in

📌 IBP Consultant (Hyderabad)
🏢 Syntax
📍 Hyderabad