Hi Connections
Teamware is hiring for Client Service Operations /AML and KYC Manager role
Experience:12+years
Location:Mumbai(Powai)
NP:Immediate joiners
Interview mode:Face to Face
JD:
Client Service Operations
Level: L3
Attaching the JD again for your reference. We want the candidate to posses strong working knowledge on AML/KYC and Transaction monitoring field along with any of these compliance monitoring tools such as and LexisNexis, worldcheck etc
The responsibilities include but are not limited to:
Operations Management
- Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with >99% quality.
- Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.
- Oversee end‑to‑end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.
- Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
- Ensure all methodologies, tools,



and procedures are documented accurately and kept up to date.
- Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.
- Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.
- Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders

Team Management
- Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.
- Conduct structured coaching, mentoring, weekly check‑ins, and formal performance evaluations.
- Maintain team attrition below 10% annually and proactively identify early warning signs.
- Drive employee engagement, development, and retention; maintain Pulse survey score ≥80%.

Stakeholder & Client Management
- Build and maintain robust relationships with in

📌 Specialist compliance (Mumbai)
🏢 Teamware Solutions
📍 Mumbai