India | Remote Full time | UK business hours

Technical Support Engineer | Technical Support Analyst | Technical Solution Analyst | Application Support Engineer | Technical Support Consultant | EHR / EMR | SQL | Production Support

About the role Script Assist is hiring junior Technical Support Engineers to investigate and resolve technical and functional problems within our healthcare software platform.

Technical Support Engineer

Technical Support Analyst

Associate Technical Support Consultant

Technical Support Consultant

Application Support Engineer

Application Support Analyst

Software Support Engineer

Software Specialist

Software Specialist – Support

Product Support Engineer

Production Support Engineer

EHR / EMR Technical Support Analyst

This job is deliberately designed to reach junior technical-support populations from companies such as:

Altera Digital Health / Allscripts

Oracle Health / Cerner

other EHR / EMR / HIS and enterprise SaaS vendors





eClinicalWorks uses the Technical Support Engineer and Software Specialist career family; Altera currently recruits Associate Technical Support Consultants for entry-level enterprise healthcare software support; Cerner has used Technical Support Engineer and Technical Solution Analyst roles.

This is software/application support .

It is not desktop, hardware, network or generic IT support.

About Script Assist Script Assist is a UK healthcare technology company.

Our platform supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams.

The software contains interconnected:

clinical workflows

configuration

customer data

Our Technical Support Engineers need to enjoy asking:

What happened immediately before the issue?

What does the data show?

Is the configuration correct?

Is this a genuine software defect?

Triage technical support and application-support tickets

Investigate customer-reported software issues

Perform basic data investiga

📌 Technical Support Engineer (India)
🏢 Script Assist
📍 India