India | Remote Full time | UK business hours

Product Support Analyst | Product Support Consultant | Application Support Analyst | EHR Support | EMR Support | SaaS Support | Customer Tickets | Production Support

About the role Script Assist is hiring junior Product Support Analysts to support customers using a complex healthcare SaaS platform.

Product Support Analyst

Product Support Consultant

Product Support Associate

Application Support Analyst

EHR Support Analyst

EMR Support Analyst

Software Support Analyst

Healthcare Application Support Analyst

CX Support Analyst

Customer Support Analyst in a software product company

Relevant backgrounds include athenahealth, NextGen Healthcare, PracticeSuite, eClinicalWorks, Oracle Health / Cerner, Altera Digital Health / Allscripts, MEDITECH, InterSystems / TrakCare and other EHR, EMR, HIS, healthcare SaaS or B2B software businesses.

Previous healthcare experience is highly attractive but not mandatory .

This is software product support , not generic customer service and not IT helpdesk support.





About Script Assist Script Assist is a UK healthcare technology company.

Our software supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams.

clinical workflows

data

customer-specific configurations

Our Product Support Analysts therefore need to do more than answer tickets.

Receive, triage and manage customer support tickets

Investigate issues reported within a live SaaS software application

Reproduce reported software behaviour

Analyse application behaviour and available data

Identify whether an issue relates to software, data, configuration or user workflow

Resolve product and application-support issues

Provide transparent reproduction steps and supporting evidence

Validate software fixes

Identify repeated incidents and recurring support problems

Maintain support documentation and knowledge articles

Contribute to continuous improvement of the s

📌 Product Support Analyst (India)
🏢 Script Assist
📍 India