Senior Technical Support Engineer – SIEM / UEBA

Seeking an experienced Technical Support Engineer to provide advanced support for enterprise

Investigate alerts, correlation rules, behavioral analytics, and risk-scoring models to identify

Ensure thorough case ownership, quality handovers, and accurate customer

communications across shifts.

Required Skills & Experience

● 5+ years of experience in Technical Support, Security Operations, NOC, or L2/L3 Enterprise

Strong understanding of SIEM/UEBA technologies and security operations.

● Hands-on expertise with Linux, Windows Server, TCP/IP, DNS, firewalls, proxies, REST

APIs, and scripting (Python/PowerShell).

● Experience with log analysis, troubleshooting, integrations, and databases

(SQL/Elasticsearch/MongoDB).

● exceptional support experience.





● Solid understanding of support operations, shift handovers, case management, SLAs,

5 working days followed by 2 days off, based on shift schedules.

● Willingness to work weekends, holidays, and on-call rotations as required.

B.Tech in Computer Science, Information Technology, or an equivalent engineering

Experience SIEM platforms.

● Exposure to cloud-native security platforms and security analytics.

● Strong CSAT and customer experience scores

● Effective shift handovers and queue management

● High quality case documentation and knowledge contributions

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📌 Digital IT Hub Support Engineer (Pune)
🏢 Gurucul
📍 Pune