Customer Success Manager (Bengaluru)

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Featured in LinkedIn’s Top Startups list

Ranked Top 20 Software Companies in India by G2

We are seeking a highly skilled, experienced, and passionate Sr. Customer Success Manager (CSM) to join our energetic team. Conduct training sessions, webinars, or workshops as necessary.

• Demonstrate the value of our software to clients, ensuring they fully realize the potential and benefits of our services. Measure and track value delivered to clients to drive customer success and loyalty.





• Engage with key decision-makers within client organizations on a regular basis to understand their strategic goals, gather feedback, and ensure alignment of our services with their business objectives.

• Minimum 2-5 years of experience in a customer-facing role, preferably in a SaaS or technology company.

• Proven track record in customer success, relationship management, or a similar role.

• Application Review – Our People & Culture team will connect within 4–5 days if your profile fits.

Learning & Upskilling – Reimbursement of ₹1,000 per month (up to ₹12,000 per year) towards books or courses, work-related or otherwise.

Wellness & Leisure Allowance – ₹24,000/year (claimable as ₹6,000 quarterly or ₹24,000 annually) for personal travel, retreats, or gym memberships.

Comprehensive Insurance – Health insurance of ₹5,00,000 (self & family) + accident coverage of ₹25,00,000.

Friday Treats – Weekly snacks for in-office empl

📌 CSM Manager (Bengaluru)
🏢 Convin
📍 Bengaluru