Key responsibilities:
- Address customer concerns and resolve issues in a friendly and effective manner
- Maintain up-to-date knowledge of the company's products and services
- Escalate complex customer issues to the appropriate department
- Document all interactions with customers in a clear and concise manner
- Strive continuously to improve customer satisfaction and loyalty
- Handle all the returns, NDR, and RTO

Skills & Requirements:
- They should be able to communicate effectively, both verbally and in writing, and have strong attention to detail
- A positive attitude and a desire to continuously improve are essential for success in this role

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Mumbai, Mumbai Suburban - 400054, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Experience:
- Customer support: 1 year (preferred)

Language:
- English (preferred)

Work Location: In person

📌 Customer Care Executive (Mumbai)
🏢 The Indian Ethnic
📍 Mumbai