Allocate breakdown, preventive maintenance, installation, and project jobs to field engineers in a timely manner
- Monitor and download pending complaints from FSM/ERP systems at regular intervals
- Update complaint status, engineer feedback, and service activities in CRM/FSM and customer portals
- Coordinate with stores for timely dispatch and reconciliation of required spares
- Track and update spares requirements based on field engineer feedback from retail outlets
- Follow up with engineers for timely submission of service reports, especially for billable and chargeable jobs
- Send quotations to customers for chargeable jobs and attach customer approvals in FSM
- Ensure timely execution of DU installation, preventive maintenance, and project-related jobs
- Support engineers during the introduction of new equipment, systems, or business activities
- Report urgent concerns, abnormal field activities, and operational risks to the State Head/Zonal Head
- Ensure balanced workload distribution across engineers by geography, retail outlet, complaint volume, and nozzle count




- Verify availability of toolkits, PPE, and other essential field resources for engineers
- Prepare and manage monthly schedules for engineers’ spares reconciliation
- Coordinate with the commercial team for accurate planning of preventive maintenance and breakdown jobs to improve productivity
- Follow up for return of defective spares to the service center on a weekly basis
- Ensure compliance with company procedures, service standards, and Health & Safety policies
- Maintain operational reports and participate in field service system/process implementation with the State Head
- Bachelor’s degree / diploma in Electronics or Electrical engineering
- Minimum 5 years of field service experience
- Good working knowledge of ERP/FSM/CRM systems
- Solid computer proficiency in MS Word and MS Excel
- Good coordination, planning, and execution skills
- Ability to manage field operations and supervise servi

📌 Area Service Manager (Aurangabad)
🏢 Gilbarco Veeder-Root
📍 Aurangabad