This role also involves supporting digital marketing initiatives to enhance brand presence and customer engagement.

Key Responsibilities

Social Media Response & Engagement
- Manage and respond to comments, Direct Messages (DMs), and customer queries across platforms like Instagram, Facebook, LinkedIn, and X (formerly Twitter)
- Handle customer concerns with timely, accurate, and qualified responses
- Monitor social media channels for engagement, mentions, and incoming DMs

Customer Experience & Communication
- Ensure all communication aligns with brand tone, guidelines, and compliance standards
- Coordinate with internal teams for efficient query resolution
- Track and report recurring customer issues and feedback

Digital Marketing Support
- Assist in executing digital marketing campaigns
- Support content posting and scheduling




- Work with tools like Hootsuite or Buffer
- Monitor basic campaign performance using Google Analytics

Requirements:
- Basic understanding of banking operations and financial processes
- Proven experience in social media handling, especially DM management and response workflows
- Strong communication skills in English and Hindi (mandatory)
- Ability to manage high volumes of customer queries across DMs and public channels
- Familiarity with digital marketing concepts and tools

Qualifications
- MBA / MCA / B.Tech or any relevant degree

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Social Media Response Manager (Pune)
🏢 SRV InfoTech
📍 Pune