Technician, GEO Platforms Operations

ROLE DESCRIPTION SUMMARY

SES provides broadband platform solutions across a diverse range of satellite services, including aviation, maritime, cellular backhaul, and enterprise networking. As part of this role, the team member will be expected to support SES customers operating within these specialized environments and escalate issues to appropriate internal or external teams as needed. When required, this individual will coordinate and facilitate troubleshooting sessions involving SES customers, technology partners, and vendors to ensure timely resolution and service continuity.

This team member will be responsible for monitoring, troubleshooting, and resolving service issues across a global network of terminals and will work closely with internal teams to ensure customer needs and external service levels are met.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS
- Support customer calls and requests in English
- Perform triage and troubleshooting of service interruptions, alarms, and performance issues across satellite and IP-based platforms.




- Monitor and manage full time services and teleport RF-based hub equipment.
- Must exhibit sense of urgency to complete customer requests in a timely manner and engage internal support teams to take over troubleshooting in the event of a customer impacting issue
- Ensure compliance with SES standards practices and processes
- Execute change management activities in accordance with ITIL standards.
- Maintain accurate documentation of incidents, changes, and resolutions.
- Incorporate and leverage industry best practices while maintaining alignment with Intelsat goals and capabilities
- Must be able to maintain customer privacy in compliance with all applicable laws
- Able to successfully navigate and use Microsoft Office Suite products
- Manage positive relationships with customers to ensure customer retention
- Excellent written and oral communication skills
- Must be able to meet set expec

📌 Technician, Geo Platforms Operations (Chennai)
🏢 SES
📍 Chennai