Chennai, Tamil Nadu

Job Summary


- Route problems to internal 2nd and 3rd level IT support staff.

- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

- Administer and provide User account provisioning.

- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

- Perform user account management activities

- Should have hands on experience windows based client operating systems like windows 7, vista, XP

- Knowledge on server, Network, storage and other IT Infrastructure devices

- Knowledge of Active directory, exchange

- Knowledge in ITSM tools like service now, Remedy and etc.

- In depth Knowledge on MS office suit


- Support knowledge on laptop, desktop, printers PDA, blackberry

- Escalate complex problem to appropriate support specialists





- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

- Troubleshoot client software and basic network connectivity problems

- Identify, evaluate and prioritize customer problems and complaints

- May train users and operators on a limited basis and/or may write training procedures

- Participate in on-going training and departmental development

- Routine maintenance updates with other IT staff and business units

- Provide all required documentation including standards, configurations and diagrams

- Provide knowledge transfer of EUC operations

- Should have robust verbal / written communication.

- Should have very good knowledge in English and at least one regional Language(German, Italian, Spanish, Russian, Mandarin, Japanese

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📌 Administrator - English, Arabic, Microsoft Windows (Chennai)
🏢 HCLTech
📍 Chennai