Role Purpose

The Head of Commercial is responsible for leading the company's customer-facing organization and ensuring the successful execution of every client program from initial inquiry through production handover.

This role owns all commercial activities, including customer relationship management, merchandising, sample development, product innovation, design coordination, and commercial costing. Acting as the primary commercial leader of the business, the Head of Commercial ensures exceptional customer service, timely sample development, accurate costing, transparent communication, and world-class execution for global fashion and luxury brand partners.

As one of the senior leaders of the organization, this individual serves as the public face of the company alongside the CEO, representing the business in customer meetings, business development opportunities, factory visits, and strategic partnerships.

Organizational Responsibility

The Head of Commercial will lead and oversee:
- Merchandising Department

○ General Manager - Merchandising

○ All Merchandisers
- Sample Room





○ Sample Room Head

○ Pattern Makers

○ Designers

○ Tailors

○ Sample Coordinators
- Leather R&D; / Sampling Department

○ Leather R&D; & Sampling Head

○ Leather Development Team
- In-House Design Team

Key ResponsibilitiesCommercial Leadership
- Own all customer-facing commercial operations.
- Build and maintain long-term relationships with global apparel and luxury brand customers.
- Serve as the senior escalation point for customer issues and commercial decisions.
- Represent the company during customer visits, presentations, trade shows, and strategic meetings.
- Partner with the CEO on major customer relationships and business development initiatives.

Customer Relationship Management
- Develop trusted relationships with key customer stakeholders.
- Ensure exceptional responsiveness and service levels.
- Drive customer satisfaction and long-term account growth.
- Identify opportunities to

📌 Commercial Head (Chennai)
🏢 Frokme
📍 Chennai