We are looking for a customer-focused and experienced Elite Banker - Inbound to
support branch banking operations and deliver high-quality service to walk-in
customers. The Elite Banker will play a key role in servicing clients across
segments, resolving queries, and supporting the Service Officer as needed. This
role also involves non-transactional servicing, reconciliation, and
cross-selling of financial products.

RESPONSIBILITIES

1. Service walk-in customers across all segments, ensuring prompt and courteous
assistance.
2. Generate leads for Recent-To-Bank (NTB) customers and actively cross-sell
financial products.
3. Act as a backup to the Personal Banker during peak hours or absences.
4. Handle non-transactional servicing tasks such as audit support and
reconciliation of branch accounts.
5. Resolve customer queries efficiently and professionally.
6. Identify and capitalize on business opportunities sensed during customer
interactions.
7. Deliver a high-quality customer experience to encourage retention and
positive word-of-mouth.
8. Ensure compliance with internal policies and regulatory guidelines.

📌 Elite Banker-Inbound-Branch Banking-Service (Chandigarh)
🏢 Kotak
📍 Chandigarh