METAAMZ is looking for an experienced and confident Telecaller / Customer Relationship Executive to manage customer enquiries, follow up with potential clients, explain our services, and convert qualified leads into customers.

Key Responsibilities
- Handle incoming and outgoing customer calls professionally.
- Contact new leads and explain the company’s services clearly.
- Follow up with interested customers through phone calls and WhatsApp.
- Understand customer requirements and recommend suitable services.
- Convert qualified enquiries into appointments or confirmed customers.
- Maintain accurate records of calls, customer details and follow-up status.
- Update lead information regularly in CRM software or Excel sheets.
- Coordinate with the sales, digital marketing and operations teams.
- Follow up on quotations, pending payments and service confirmations.
- Manage customer questions, objections and complaints professionally.
- Achieve daily, weekly and monthly calling and conversion targets.
- Maintain a positive and professional relationship with existing customers.




- Submit daily reports regarding calls, enquiries, follow-ups and conversions.

Required Skills and Qualifications
- Minimum 3 years of telecalling or customer-handling experience.
- Fluency in Hindi and English is mandatory.
- Malayalam communication skills are preferred.
- Solid communication, listening and convincing skills.
- Experience in sales calls, lead conversion and customer follow-up.
- Ability to explain services clearly and confidently.
- Digital marketing
- E-commerce
- Amazon or Flipkart services
- Business consulting
- Education or training services
- Banking, insurance or financial services
- Customer support or telesales
- Basic knowledge of WhatsApp Business, Microsoft Excel and CRM software.
- Good typing and data-entry skills.
- Ability to handle customer objections and difficult conversations politely.
- Must be responsible, punctual and target-oriented.
- Ability to work ind

📌 Telecaller (Thrissur)
🏢 METAAMZ CONSULTING PRIVATE
📍 Thrissur