Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit (Kolkata)

Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit (Kolkata)

06 Sep
|
Kotak
|
Kolkata

06 Sep

Kotak

Kolkata

We are looking for a dynamic and experienced Portfolio Manager to oversee
collections and asset recovery for retail loan portfolios. The ideal candidate
will have a robust background in collections, team management, and legal
coordination, with the ability to operate both strategically and on the ground.

RESPONSIBILITIES

Collections Management: Monitor and maintain collection efficiency across
assigned portfolios. Ensure timely follow-ups and resolution of delinquent
accounts. Analyze collection trends and implement corrective actions.
Repossession & Recovery: Manage repossession activities in coordination with
repossession agents. Oversee the sale of repossessed assets to maximize
recovery. Ensure compliance with legal and regulatory requirements during
repossession. Agency & Field Coordination: Liaise with external collection
agencies and field executives. Provide training and guidance to the collections
team. Conduct field visits when necessary to support recovery efforts. Legal &
Compliance: Coordinate with legal teams for initiating and following up on legal
actions. Ensure all documentation and processes are in line with bank policies
and regulatory norms.

📌 Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit (Kolkata)
🏢 Kotak
📍 Kolkata

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