Daily responsibilities may vary depending on clinic size, medical specialty, and staffing structure. However, the role generally includes the following duties:
- Greet patients courteously, respond to basic inquiries, schedule appointments, and manage records and billing details.
- Operate practice management systems (PMS), patient portals, reminder tools, mobile apps, and other digital platforms to coordinate appointments and maintain accurate records.
- Receive patients and visitors both in person and via telephone, taking explicit and complete messages when required.
- Manage appointment scheduling to maximize patient satisfaction, provider availability, and effective use of consultation rooms.
- Support patients in completing insurance documentation and maintaining updated medical records.
- Coordinate hospital admissions, arrange specialist referrals, and book diagnostic tests or laboratory investigations as needed.
- Monitor appointment flow by informing providers of patient arrivals, tracking delays, and ensuring services remain aligned with the schedule.




- Create a calm and organized reception environment to reduce patient anxiety and address queries proactively.
- Maintain proper filing and retrieval of medical records to ensure treatment information is readily accessible.
- Update and manage patient demographic and financial information accurately.
- Handle billing processes, record payments, collect outstanding dues, monitor credit arrangements, and process insurance claims efficiently.
- Oversee office inventory by monitoring stock levels, ordering supplies, verifying deliveries, and coordinating equipment servicing and repairs.
- Respond promptly to urgent situations and assist patients experiencing distress.
- Manage incoming and outgoing mail, courier items, and internal communications.
- Draft, process, and store official correspondence, reports, and administrative documents.
- Safeguard patient confidentiality by protecting medical, personal, and finan

📌 Receptionist (Sanpada)
🏢 Prime Care 360
📍 Sanpada