Job Description (JD) - Sales Manager (Air Freight)
Location: Chennai
Industry: Freight Forwarding (FF) / Logistics
Experience: Minimum 5 Years
Position Summary
Key ResponsibilitiesBusiness Development & Sales
- Identify and acquire new customers for international and domestic air freight services.
- Develop and implement sales strategies to achieve revenue and volume targets.
- Generate leads through market research, networking, referrals, and industry contacts.
- Conduct client meetings, presentations, and negotiations to secure new business.
- Prepare and submit competitive freight quotations and proposals.
Customer Relationship Management
- Build and maintain solid relationships with existing and prospective customers.
- Understand customer logistics requirements and provide customized solutions.
- Ensure high customer satisfaction and retention through proactive account management.
- Resolve customer concerns and coordinate with operations teams for service delivery.
Market & Trade Development
- Monitor market trends, competitor activities, and pricing strategies.
- Identify opportunities in key trade lanes and industry sectors.
- Collaborate with overseas agents and carrier partners to develop business opportunities.
Coordination & Operations Support
- Work closely with operations, customer service, and pricing teams to ensure smooth shipment execution.
- Coordinate with airlines, vendors, and overseas partners when required.
- Ensure compliance with company policies and industry regulations.
Reporting & Performance Management
- Maintain accurate sales pipeline and CRM records.
- Prepare weekly and monthly sales reports.
- Track sales KPIs, revenue growth, gross profit, and customer acquisition metrics.
- Achieve assigned sales targets and profitability objectives.
Required Qualifications
- Bachelor's degree in Business, Logistics, Supply Chain, Marketing, or related field.
- Minimum 5 years of experience in Air Freight Sales within a Freight Forwarding