Senior Telecalling Officer

Reports To: Supervisor

Job Summary

The Senior Telecalling Officer is responsible for customer outreach, recovery follow-ups, account prioritization, and achieving daily recovery targets while maintaining quality standards and operational compliance.

Key Functions
- Conduct awareness calls at the beginning of each month.
- Adhere to quality parameters and operational guidelines.
- Follow COC, TAT, and wrap-up procedures.
- Identify POS accounts and prioritize customers.
- Collect additional charges, including penal charges.
- Achieve Daily Recovery Resolution (DRR) targets as per defined milestones.
- Obtain PTP (Promise to Pay) commitments and generate pick-ups.
- Identify accounts that require field visits.

Key Responsibilities
- Make awareness calls to customers.




- Identify accounts that need field visits and escalation.

Skills & Competencies Required
- Graduate in any discipline.
- 0-5 years of experience.
- Good communication and keyboard skills.
- High level of self-drive and enthusiasm.

Salary & Benefits
- Gross Salary: ₹15,000 per month
- Incentives: Up to ₹15,000 per month
- Benefits:
- Provident Fund (PF)
- Employee State Insurance Corporation (ESIC)
- Medical Insurance

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages:
- Cell phone reimbursement
- Flexible schedule
- Paid time off
- Provident Fund

Work Location: In person

📌 Voice Process (Thousand Lights)
🏢 egrove systems pvt.ltd
📍 Thousand Lights