Responsibilities:
What Makes This Opportunity Unique

At Principal Financial Group, we pride ourselves on our current way of delivering HR services. Our HR Shared Services (HRSS) team is dedicated to providing world-class support to our employees and ensuring flawless execution of HR processes. As an HRSS Analyst, you'll have the opportunity to work with highly experienced professionals, engage with advanced HR systems, and contribute to our ambitious goals. This role offers a perfect blend of consulting, technical troubleshooting, and collaborative problem-solving, making it an exciting and rewarding career path.
- Job Responsibilities

Provide interaction records and updates via HR case management, SRTs, and self-service content.

Work jointly with others to contribute ideas, take ownership, and maintain uniformity in carrying out essential HR processes. Observe and report any trends in calls or products to the HR Service Center Manager and support efforts to improve tools. Attend scheduled as well as on-demand training to strengthen knowledge of policies and processes.

Qualifications:




- Bachelor's degree required.
- Experience in HR or working in an operational/contact center environment.
- Excellent communicator with the ability to quickly and efficiently diagnose customer needs vs. wants based on contact topic.

Diligent and able to balance competing priorities and bring them to resolution.
- Ability to manage and advise on uncertain circumstances and determine when a critical issue must be raised.
- Ability to meet or exceed established measurements.
- Ability to perform duties with mínimal oversight.
- Technical competence and ability to troubleshoot tier-one HR system issues with customers.
- Ability to efficiently navigate and use multiple technology solutions, including but not limited to, intranet, knowledgebase, contact documentation software, and telephony.
- Ability to effectively and timely document contact events.
- Maintain confidentiality.

Shift Timi

📌 Analyst - HRss (Pune)
🏢 Principal Global Services
📍 Pune