About Zippee:
- Zippee is building India's leading Quick Commerce Logistics network for consumer brands.
- Brands connect their online stores to Zippee and unlock 30-minute, 120-minute, same-day, and next-day delivery through our nationwide dark store network.
- We're backed by leading founders and investors including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (EaseMyTrip).
- Job Description:
- We're looking for a passionate Key Account Manager (Customer Success) who’ll launch India’s biggest Ecommerce/D2C brands as Zippee customers & help them grow.:
- You'll own customer success, adoption, retention, and expansion opportunities while working closely with Product, Operations, and Partnerships teams.
- This is an in-person role at our Gurgaon HQ.
- What you will do:
- Own customer onboarding, launch, and growth post-handover from Partnerships.
- Act as the primary point of contact for brands and drive customer success.
- Improve adoption, retention, CSAT, and customer lifetime value.
- Identify upsell and expansion opportunities.




- Work with Product teams to capture customer feedback and influence roadmap priorities.
- Proactively identify at-risk accounts and drive retention initiatives.
- Qualifications:
- 3-6 years of experience in Customer Success, Key Account Management, Account Management, or Client Success.
- Strong communication, stakeholder management, and problem-solving skills.
- Experience managing metrics such as CSAT, NPS, adoption, retention, and churn.
- Ability to manage multiple customers and projects simultaneously.
- High ownership mindset and comfort in a rapid-paced startup environment.Must have own laptop.

Bonus points if you have:
- Prior customer-facing (customer success, account management) experience in B2B SaaS/Logistics tech/3PL Logistics companies.:
- Managed accounts of Indian D2C brands/CXOs.
- What you will get:
- Direct exposure to leading Ecommerce and D2C brands.
- High ownership and

📌 Key Account Manager (Gurugram)
🏢 Zippee
📍 Gurugram