The After Sales & Customer Support Executive is responsible for supporting students after their accommodation booking has been confirmed. This role ensures students receive a smooth, positive experience from booking through to arrival, reducing the operational burden on the sales team and improving overall customer satisfaction and retention.

Key Responsibilities

Post-Booking Student Support
- Act as the primary point of contact for students following a confirmed booking
- Handle student queries related to their accommodation, move-in process, tenancy details, and documentation
- Proactively communicate key information and deadlines to students before their arrival
- Resolve issues and complaints promptly, escalating where necessary

Operational Coordination
- Support interview coordination for accommodation providers or university processes where required
- Support rota management and scheduling tasks as directed by the Acting Head of India

Escalation & Issue Resolution
- Identify recurring student issues and flag patterns to the Acting Head of India




- Liaise with the UK team and accommodation providers to resolve complex cases
- Maintain accurate records of all post-booking interactions in the CRM

Reporting
- Provide regular updates on support case volumes, resolution times, and student satisfaction
- Flag any operational or property issues that may affect future student experience

About Londonist

Londonist DMC is an award-winning student accommodation agency with over 30 different locations across London, providing both short-term and long-term student accommodation options. Each of our accommodations offer stylish and comfortable en-suite rooms, studios, and apartment rooms, and access to outstanding facilities, such as gyms, cinemas, social and study spaces, and 24/7 in office security and maintenance teams.

Join us at Londonist and help shape the future of student accommodation while gaining valuable sales and industry experience

Londonist DMC is an equa

📌 After Sales (Mumbai)
🏢 Londonist Dmc
📍 Mumbai