Role: Cluster Manager:
Location: Gurugram / Multiple Cities

Experience: 5-8 Years

About: Fairdeal.Market:
Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of FMCG products with delivery times as short as 60 minutes. Our mission is to build the most effective and scalable retail supply chain network, helping retailers access products faster, smarter, and more reliably.

As we continue expanding our dark store network across cities, we are looking for a Cluster Manager to lead operations across multiple dark stores and ensure operational excellence, customer satisfaction, inventory accuracy, and business growth.

Role Overview:
We are looking for a highly driven and operations-focused Cluster Manager to oversee the performance of multiple dark stores within a city or cluster.

This role will be responsible for driving operational efficiency, inventory management, last-mile performance, workforce productivity, and customer service standards across all assigned locations.

Key Responsibilities:
A. Cluster Operations Management:




- Own end-to-end operations across multiple dark stores within the assigned cluster
- Ensure smooth execution of inbound, inventory, picking, packing, dispatch, and last-mile operations
- Monitor daily operational performance and drive corrective actions where required
- Ensure all stores consistently achieve operational KPIs and service standards
- Conduct regular store visits and operational reviews
- Drive operational discipline and SOP adherence across all locations

B. Inventory & Supply Chain Management:
- Ensure high inventory accuracy across all dark stores
- Monitor stock availability and coordinate with procurement and supply chain teams for replenishment
- Minimize inventory losses, damages, expiries, and stock discrepancies
- Conduct regular audits and inventory reconciliation exercises
- Ensure optimum inventory levels are maintained across the cluster

C. Last Mile & Customer Experience:
- Moni

📌 Cluster Manager (Gurugram)
🏢 FDM Digital Solutions
📍 Gurugram