Role
- Quality Manager
- Grade
- BPO 5/6
- Location
- Thane/Kolkata
- Core Qualifications
- Certification: Six Sigma Black Belt with 3-5 years of practical experience in Lean Six Sigma or Transformation initiatives
- Experience: 8+ years of overall work experience with proven expertise in business problem-solving and delivering measurable business value. Exposure to the service industry is essential
Preferred Certifications: Six Sigma Black Belt
- Soft Skills & Attributes
- Excellent communication and presentation skills
- Robust program management, networking, and stakeholder engagement capabilities
- Assertive, self-driven, and comfortable challenging the status quo
- Goal-oriented with a strong execution mindset
- Key Responsibilities:
- Promote Data-Driven Culture: Deliver training on quality tools and methodologies to embed a data-centric approach in operations
- Enhance Client Satisfaction: Achieve best-in-class ratings by implementing process improvement and delivery excellence initiatives
- Lead Transformation: Drive business process improvements leveraging Lean Six Sigma,
automation, and transformation programs
- Stakeholder Engagement: Collaborate effectively with clients and internal teams to deploy and sustain improvement initiatives
- Thought Leadership: Conduct workshops and develop continuous improvement roadmaps for client products and services
- Mentorship & Execution: Lead and mentor Lean Six Sigma projects to deliver measurable business value, productivity, and quality gains
- Analytical Problem-Solving: Identify root causes of data quality issues and implement effective solutions
- Good To Be Skill sets
- Master Black Belt, Agile, Digital competencies etc.
- Certification Required if any
- Six Sigma Back Belt
- Span of Control
- 40 Product Managers
- Reporting To (Site Lead/DP/CP)
- DP/CP
- Shift Timings
- Flexible-Overlapping Shift