Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the setting, making sure our food is safe or helping find cures for cancer.

About Thermo Fisher:
Position Summary:
The Customer Administration Team Lead in Bangalore is responsible for leading the Customer Administration team (Product Admin) supporting the ANZ region. This role ensures high-quality, timely, and accurate product master data management, while driving continuous improvement initiatives and supporting product lifecycle processes across systems. The role acts as a key liaison between regional stakeholders (ANZ Product,



Marketing, and Commercial teams) and the Bangalore operations team.

Key Responsibilities:
Team Leadership & Operations:
- Lead, mentor, and develop a team of Product Administration specialists.
- Set clear performance expectations, monitor KPIs, and drive team productivity and quality.
- Manage workload allocation to ensure SLA adherence for ANZ stakeholders.
- Handle escalations and ensure timely resolution of complex issues.

Product Master Data Management:
- Oversee creation and maintenance of product master data including item setup, pricing, web enablement, item descriptions, and other product attributes.
- Ensure data accuracy, consistency, and governance across multiple systems (Eg. OCPLM)
- Drive data quality initiatives and perform regular audits.

Product Administration Support (ANZ):
- Support ANZ Product Managers with product queries, quotations, tenders, and SKU management.
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📌 Team Leader, Customer Administration (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru