Job Title: Telecaller

Immediate Joining

The Telecaller is responsible for managing all inbound and outbound calls related to reservations, guest inquiries, promotions, and customer support. The role requires excellent communication skills, a customer-oriented approach, and the ability to provide accurate information about resort services and amenities.

Key Responsibilities
- Handle incoming calls from guests regarding room availability, booking procedures, pricing, and resort facilities.
- Make outbound calls for follow-ups, confirmations, promotions, and guest feedback.
- Process reservations and update the booking system accurately.
- Provide information on resort services, packages, events, and local attractions.
- Coordinate guest requests with the front desk, housekeeping, F&B;, and other departments.
- Resolve guest queries and escalate complaints when necessary.
- Promote resort offers, seasonal packages, and upgrades to maximize sales.
- Maintain a polite, helpful, and professional communication manner at all times.
- Prepare and maintain call logs, reports,



and reservation records.
- Assist with check-in/check-out queries over the phone.

Qualifications & Skills
- High school diploma or equivalent; hospitality certification is a plus.
- Prior experience as a telecaller or in customer service (preferably in hospitality).
- Excellent verbal communication in English and local languages.
- Robust phone etiquette and customer-handling skills.
- Ability to multitask, work under pressure, and handle high-call volumes.
- Basic computer knowledge (MS Office, reservation software).
- Pleasant voice and positive attitude.

Work Environment
- Office or front-desk-based role within the resort.
- Rotational shifts, including weekends and holidays.

Additional Requirements (optional)
- Knowledge of reservation systems (IDS, Opera, etc.).
- Ability to upsell rooms and packages.
- Strong listening and problem-solving skills.

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Lo

📌 Tele Caller Executive (Kumhrar)
🏢 Jungle Resort
📍 Kumhrar