We're looking for a
Service Desk Technician

This role isOffice Based, Hyderabad Office
- In this role you will...
- End-User Support (Tier 1 / Level 1)
- Provide technical troubleshooting and resolution for:
- Windows 11 operating system
- Office 365 suite (Outlook, Word, Excel, SharePoint, OneDrive, etc.)
- Microsoft Teams
- Okta identity management
- CrowdStrike endpoint protection
- Support users with password resets, MFA issues, account lockouts, and access-related problems.
- Troubleshoot hardware issues involving workstations, laptops, monitors, printers, and peripheral devices.
- Resolve network connectivity and VPN issues.
- User Account & Access Management
- Manage user accounts across Entra ID (Azure AD), on-premises Windows Domains, and Okta.
- Perform provisioning and deprovisioning tasks following IT security and compliance standards.
- Maintain adherence to least-privilege access practices.
- Collaboration & Cross-Team Work
- Collaborate with senior Service Desk Technicians, IT Operations, and Infrastructure teams to resolve escalated issues.




- Assist the Corporate Engineering team with basic tasks, deployments, or troubleshooting efforts when required.
- Participate in cross-functional initiatives to improve service delivery and end-user experience.
- Knowledge Management & Documentation
- Assist in the creation, updating, and maintenance of Knowledge Base (KB) articles for internal and end-user consumption.
- Document troubleshooting steps, incident details, and resolutions thoroughly and accurately.
- Provide feedback on opportunities to improve processes and documentation.
- Security & Compliance
- Respond to endpoint alerts and remediation tasks using CrowdStrike.
- Promote adherence to security policies and best practices throughout user interactions.
- Report unusual or suspicious activity promptly.
- Tools & Systems Operations
- Utilize ServiceNow for ticket logging, categorization, tracking, and resolution.
- Use BeyondTrust / Bomgar for remo

📌 Service Desk Technician (Hyderabad)
🏢 Cornerstone OnDemand
📍 Hyderabad