Prior Experience:Call Handling / Client Relations mandatoryfor this position.

Role Summary:This role combines telesales, medical receptionist duties, and clinic coordination to ensure a smooth and supportive patient experience.

Handling inquiries over phone & in office, coordinating appointments, resolving concerns/ complaints, preparing reports, etc

Working Hours:As per roster.

Attributes: A compassionate, organized, and proactive Client Relations Executive & Clinic Coordinator who will be the first point of contact for prospective and existing clients.

Key Responsibilities

Patient Communication & Telesales
- Call and follow up with incoming leads who have expressed interest in therapy services
- Explain BetterPlace’s services, process, and pricing clearly and empathetically
- Convert leads into confirmed appointments and therapy plans
- Maintain regular follow-ups with potential and existing patients
- Build trust and ensure a comfortable, non-judgmental conversation environment

Patient Relations & Clinic Coordination
- Act as the first point of contact for patients




- Manage appointments
- Ensure a smooth and welcoming experience for patients visiting the clinic
- Coordinate between therapists/doctors and patients to manage schedules efficiently
- Handle basic client queries and provide accurate information

Lead & Data Management
- Use lead management / CRM software to track leads, follow-ups, and conversions
- Maintain accurate patient records and appointment details
- Update daily reports on calls, conversions, and appointment status
- Ensure confidentiality and proper handling of sensitive patient information

Clinic Operations Support
- Assist in day-to-day clinic coordination and basic administrative tasks
- Ensure clinic readiness and smooth operational flow
- Support overall patient experience and clinic efficiency

Skills & Qualifications
- 1-3 years of experience in telesales, medical receptionist, clinic coordination, or similar role
- Strong commu

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