Role Overview:
This is a non-voice role, best suited for someone who communicates clearly through writing, enjoys problem-solving, and can multitask effectively. You will also work closely with our AI chatbot, helping refine and improve its responses and processes.

Key Responsibilities:
- Assist customers with order placement, tracking, exchanges, and warranty-related issues.
- Maintain thorough knowledge of product details, including materials, sizing, and warranty terms, to guide customers effectively.
- Resolve customer issues quickly and accurately, ensuring a high level of satisfaction.
- Collaborate with the AI chatbot system to monitor and improve automated responses and overall chat flow.
- Coordinate with logistics and operations teams to ensure smooth returns, exchanges, and deliveries.
- Record all customer interactions accurately within the CRM system for reporting and follow-up.
- Collect and share recurring customer insights to help improve support quality.

What We’re Looking For:




- Excellent written communication skills in English; proficiency in Hindi is an advantage.
- Strong typing skills and attention to detail.
- Empathetic and patient approach to handling customer queries.
- Basic computer and CRM knowledge (Shopify, Freshdesk, or similar tools preferred).
- Familiarity with AI chat systems; experience with Sage Pilot is a plus.
- Prior experience in e-commerce or D2C customer support preferred; freshers with solid communication skills are also welcome.
- Must be able to work on-site in Goregaon East, Mumbai Suburban.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
- Health insurance
- Paid time off
- Provident Fund

Application Question(s):
- This is a full-time, in-office position based in Goregaon East, near Oberoi Mall, Mumbai. Are you currently based in Mumbai, and would you be comfortable commuting to this location for the role?
- We are currently offering anywhere between 15,000 to 25,000 per month, for the role, are you comfortable

📌 Customer Support Executive (Goregaon)
🏢 Mesmerize India
📍 Goregaon