This role is designed for a high-caliber skilled who marries the creative artistry of a designer with the strategic precision of a retail manager. You aren't just running a store; you are the bridge between a client’s vision and a finished masterpiece.
Executive Summary
The Jewelry Store Manager & Lead Designer oversees all daily operations while serving as the primary creative force for custom commissions. This dual-threat role requires a deep technical understanding of gemology, the confidence to lead high-ticket sales, and the logístical expertise to manage the end-to-end production pipeline.
Key Responsibilities1. Design & Creative Direction
- Custom Consultations: Translate client ideas into high-end jewelry designs through hand-sketches or CAD software.
- Technical Specifications: Create detailed job bags for the workshop, including metal weights, stone settings, and dimensions.
- Inventory Curation: Select and source unique gemstones and diamonds to align with current market trends and the brand’s aesthetic.
2.
Sales & Client Relationship Management
- Expert Sales: Act as the lead closer for high-value diamond and gemstone sales, leveraging deep technical knowledge to build trust.
- Independent Handling: Manage the entire customer journey—from the initial "hello" to the final valuation—with zero supervision.
- Aftercare Expertise: Advise clients on maintenance, repairs, and insurance valuations.
3. Production & Operations Management
- Supply Chain Oversight: Liaise with goldsmiths, setters, and polishers to ensure production stays on schedule and meets quality standards.
- Quality Control: Inspect every piece of jewelry (both stock and custom) for craftsmanship flaws before it reaches the showroom floor.
- Store Leadership: Manage staff schedules, set monthly sales targets, and oversee CRM management.
Technical QualificationsCategoryRequirementEducationDegree in Jewelry Design or Fine Arts; GIA/FGA Gemology ce