Key Responsibilities:
- Make outbound and inbound calls to potential and existing customers.
- Generate leads and convert prospects into customers.
- Handle customer inquiries, complaints, and escalations professionally.
- Maintain customer database and update CRM records regularly.
- Follow up with leads and ensure timely closure of sales opportunities.
- Guide and support junior telecallers to improve performance.
- Achieve daily, weekly, and monthly calling/sales targets.
- Build and maintain strong customer relationships.
- Coordinate with sales and operations teams for customer requirements.
- Prepare call reports and performance updates for management.

Required Skills & Qualifications:
- Minimum 2-5 years of experience in telecalling, customer support, or telesales.
- Excellent verbal communication skills in English and Tamil (Hindi is an added advantage).
- Strong convincing and negotiation skills.
- Ability to handle customer objections effectively.




- Basic computer knowledge and CRM handling experience.
- Valuable listening, problem-solving, and interpersonal skills.
- Leadership ability to mentor junior telecallers.

Educational Qualification:
- Any Graduate / MBA preferred.
- Certification in customer handling or communication is an added advantage.

Key Performance Indicators (KPI):
- Daily call volume achievement
- Lead conversion rate
- Customer satisfaction score
- Follow-up completion rate
- Revenue/sales contribution

Salary Range:
Based on experience and industry standards.

Preferred Industry:
BPO, Education, Healthcare, Real Estate, Retail, Recruitment, Banking, Insurance, Salon & Wellness, Customer Service.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
- Cell phone reimbursement

Work Location: In person

📌 Senior Telesales Executive (Chennai)
🏢 Pleasurevacation
📍 Chennai