Job Summary:
We are hiring US Voice Process Executives for a Banking Process who will be responsible for handling inbound and outbound customer calls, addressing queries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to work in a night shift setting.
Key Responsibilities:
- Handle inbound and outbound calls for the US banking process
- Address customer queries related to banking services and transactions
- Provide accurate information and resolve customer concerns efficiently
- Maintain proper call records and update system data
- Ensure adherence to process guidelines and quality standards
- Deliver a high level of customer satisfaction and service quality
- Meet daily/weekly call targets and performance metrics
Tea Breaks: 11:30 PM - 11:45 PM & 1:45 AM - 2:00 AM
Required Skills & Qualifications:
- Strong verbal communication skills in English
- Experience in Outbound/Inbound Calling (preferred)
- Basic understanding of customer service processes
- Ability to work in night shifts (US process)
- Good listening, problem-solving, and interpersonal skills
- Basic computer knowledge
Eligibility Criteria:
- Freshers with excellent communication skills can apply
Compensation & Benefits:
Salary: ₹15,000 per month (Initial 3 months period)
Post 3 Months:
₹3,000 Performance Incentive
₹1,000 Attendance Bonus