DUTIES AND RESPONSIBILITIES:
- Act as a main resource for reservation agents needing assistance or about achieving customer satisfaction.
- Ensure the reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates, etc.
- Respond to all guest reservation requests and execute prompt, courteous, and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities, and services.
- Answer guest inquiries about hotel services, registration of guests, shopping, dining, entertainment travel directions, etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepares in groups pre-arrival process and also prepares group rooming lists.
- Maintains a clean and organized work area.
- Attends all scheduled meetings as required with HOD’s or Sales team.
- Create and manage rates and packages configured on the Hotel software.




- Track all reservations picked up from all Online channels like hotel websites, OTA, GDS, another third party, etc.
- If there are failed reservations update the Hotel software and then process those reservations manually.
- Coordinate with the Channel manager, or software vendors for any availability, rate, or booking integration issues.
- Handle external systems like channel Managers, Web booking engines, Rate comparison tools, Online Travel Agents extranets, etc.
- Update No-shows and cancellations on all OTAs without fail to avoid any unwanted commissions.
- Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
- Adjust rates according to suggestions from Yield or Revenue management systems.
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
- Understand and enforce hotel and company credit policies and Ensure proper bi

📌 Reservation Executive (Hosur)
🏢 TGI GRAND FORTUNA HOTEL
📍 Hosur