Job Title: Customer Support & Operations Coordinator

Job Summary

Key Responsibilities
- Coordinate with customers regarding complaints, service requests, and operational support.
- Assign and dispatch appropriate field teams based on complaint type:
- Fiber Team for fiber-related issues
- Rigger Team for tower/rigger-related work
- RF Team for RF/network-related complaints
- Supervise daily activities of technical and field teams.
- Track complaint status and ensure timely closure within SLA timelines.
- Coordinate with warehouse/logistics for customer material dispatch and delivery.
- Maintain proper records of complaints, team assignments, and resolutions.
- Prepare and share daily operational reports and updates with management.
- Follow up with teams and customers for pending tasks and feedback.
- Ensure smooth coordination between customer care, operations, and technical departments.
- Escalate critical issues to senior management whenever required.
- Maintain professional relationships with customers and provide excellent customer service.

Required Skills:




- Good communication skills in English and Hindi.
- Strong coordination and team management abilities.
- Basic knowledge of Fiber, RF, and Telecom operations preferred.
- Ability to handle customer complaints professionally.
- Knowledge of MS Excel, MS Office, and basic computer operations.
- Ability to work under pressure and manage multiple tasks simultaneously.

Qualification
- Graduate in any discipline.
- Experience in Telecom/ISP/Customer Support/Operations will be preferred.

Experience
- 1-5 years of experience in customer support, telecom operations, coordination, or field operations management.
- Robust leadership and supervision skills.
- Quick decision-making ability.
- Good follow-up and problem-solving approach.
- Ability to coordinate effectively with multiple teams and customers.

Department

Operations / Customer Support / Telecom Operations

Employment Type

Full-Time

Industry Type

Tel

📌 Customer Support (Lucknow)
🏢 Heghescom Networks
📍 Lucknow