Location: Ghatkopar West, Mumbai

Work Model: Hybrid (4 Days Work From Office + 2 Days Work From Home)

Work Schedule: Monday to Saturday

Shift Timings: 10:00 AM - 7:00 PM IST
- About Datastraw Technologies

Datastraw helps fast-growing consumer brands build and scale customer experience operations across customer support, retention, consultation, and operational workflows. We work with leading D2C brands across beauty, wellness, fashion, and lifestyle, acting as an extension of their internal teams while leveraging technology, data, and AI to improve customer experience and operational efficiency.

We are looking for a Business Operations Analyst who can operate at the intersection of operations, technology, data, and client management.
- Role Overview

As a Business Operations Analyst, you will be responsible for managing assigned client accounts and ensuring operational excellence across customer experience processes.

You will work closely with client stakeholders, customer support teams, pod leads, and internal operations teams to monitor performance,



solve operational challenges, identify improvement opportunities, and drive successful outcomes for clients. This role combines operational management, team leadership, process improvement, reporting, and technology implementation. You will be expected to understand both the day-to-day execution and the bigger picture of how client processes can be improved through better workflows, automation, AI, and data-driven decision making.
- Key Responsibilities
- Client Management & Communication
- Serve as the primary point of contact for assigned client accounts
- Conduct regular client reviews and performance discussions
- Understand client objectives and translate them into operational action plans
- Manage escalations and ensure timely resolution of issues
- Build solid working relationships with client stakeholders
- Operations Management
- Oversee day-to-day customer experience operations across assigned accounts

📌 Business Operations Analyst (Ghatkopar West)
🏢 Supportstraw Technologies Private
📍 Ghatkopar West