Job Title: Support Engineer

Location: Bengaluru

Company: Drongo AI

About Us:
Drongo AI is a MedTech enterprise that builds intelligent, cutting edge technology solutions to new-age challenges in healthcare. We are passionate about developing innovative solutions that have tangible/high impact.

Responsibilities:
- Software Installation: Install and configure software on Windows operating systems for client environments.
- Troubleshooting: Diagnose and resolve client issues by following troubleshooting documents and using remote desktop tools or on-site visits.
- User Acceptance Testing (UAT): Coordinate and participate in UAT with clients to ensure that installed software meets their business requirements and operates correctly in the client's environment.
- Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- On-site Support: Visit client sites as needed to troubleshoot, repair, or upgrade systems and ensure proper functioning.
- Collaboration:



Work closely with other technical teams to escalate and resolve complex issues when necessary.
- Training: Assist clients in understanding how to use the software and provide training as required.

Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience:
- Proven experience of atleast 2 years as a Support Engineer, Technical Support, or related role.
- Familiarity with installing software on any operating system.
- Experience using troubleshooting documents or user manuals to solve issues.
- Experience with User Acceptance Testing (UAT), including working directly with end-users to validate software installations.
- Skills:
- Strong knowledge of Windows OS installation, configuration, and troubleshooting.
- Excellent problem-solving skills with the ability to think logically and work independently.
- Solid communication skills and the ability to explain technical i

📌 Support Engineer (Doddakallasandra)
🏢 Drongo AI Private
📍 Doddakallasandra