Job description:
CACTUS is a remote-first organization, and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events
Are you passionate about enhancing customer experiences? Editage, a global leader in academic publication solutions for over 20 years, is looking for dedicated individuals ready to excel in a energetic work environment.
In this role, you will manage the day-to-day activities of our corporate accounts, specifically for our editing and copyediting clients. You will be responsible for configuring assignments and jobs as per client requirements while ensuring timely delivery. Additionally, you will communicate effectively with clients, team members, and internal stakeholders, such as the Delivery team, to facilitate smooth operations.
Work Hours:
- 5-day work week, with 2 rotational offs
- Rotational 9-hour shifts (including 1-hour lunch break) between 8:00 am and 1:00 am. Earliest shift starts at 8:00 am; latest shift starts at 4:00 pm.
Job responsibilities:
- Configure client inquiries received through our online system.
- Ensure timely delivery of assignments to clients.
- Communicate client requirements effectively to the Delivery team.
- Log feedback, address complaints, and ensure resolution.
- Report client developments and relevant data to the team manager while meeting KPIs, including response time, resolution time, configuration time, and zero pending inquiries at the end of the shift.
Qualifications and prerequisites:
- 0-1 year of experience in any field
- Excellent English communication skills (spoken and written)
- Proficiency with computers
- Quick decision-making
- Ability to prioritize tasks
- Customer focus
Application process:
Equal Opportunity
Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our tea