Position Overview

Key Responsibilities

Customer Communication & Front Office Handling
- Provide clear, polite, and professional communication in both English and Hindi to customers across India.
- Maintain calm, composed, and customer-focused interactions, even in urgent or high-pressure situations.
- Provide extended-hour support when required during emergencies or critical service needs.

Service Call Management
- Create, update, and close service tickets within defined Turnaround Time (TAT).
- Maintain the Service Call Log File accurately and ensure all details are updated in a timely manner.
- Coordinate technical team assignments, understand technician requirements, and follow up until closure.
- Track equipment inward/outward status and ensure customers are informed proactively.

CRM & Technical Tools
- Mandatory hands-on experience in Zoho CRM and Salesforce for logging, tracking, and managing customer service cases.
- Valuable working knowledge of SAP for service order creation, spares tracking, and related workflows.




- Strong proficiency in MS Excel for preparing reports, trackers, logs, and analysis files.

Documentation & Support Processes
- Prepare and issue customer-related documents such as:
- Service Estimates / Quotations
- Delivery Challans (DC)
- Job Sheets, Gate Passes, and Acknowledgements
- Ensure complete accuracy and compliance in documentation as per service centre guidelines.

Coordination & Spares Management
- Understand technical team requirements related to equipment, parts, and service workflow.
- Assist in spares inventory coordination, movement tracking, and escalation for shortages.
- Coordinate with branch teams pan-India for:
- Cross-location service requests
- Spares movement
- Material dispatch/receiving confirmations
- Status updates on ongoing service cases

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Co-ordinator (Gurugram)
🏢 Tanserv Business Process
📍 Gurugram