Salesforce Consultant:
At Plative, we believe in the power of human-centered innovation. We’re looking for a highly motivated and detail-oriented Salesforce Consultant to join our team of Plativites. In this role, you will design and deliver scalable Salesforce solutions by translating complex business needs into impactful implementations. You will act as a strategic partner to clients, driving adoption of Salesforce Sales Cloud, Service Cloud, and Agentforce solutions while leveraging contemporary AI technologies and integrations.
Key Responsibilities:
Strategic Partnership:
- Collaborate with clients to improve business performance and outcomes using the Salesforce platform.
- Serve as a trusted advisor on Salesforce best practices, digital transformation initiatives, and AI-driven customer engagement strategies using Agentforce.
Trusted Advisor:
- Recommend Salesforce features and enhancements while proactively addressing technical and functional challenges.
- Advise clients on the adoption of Agentforce, AI-powered workflows,
and integrations with external AI platforms such as Claude and Gemini.
Discovery & Requirements:
- Lead discovery sessions and workshops to gather, analyze, and refine business requirements into clear deliverables and user stories.
- Identify opportunities to leverage Salesforce Sales Cloud, Service Cloud, Agentforce, and AI-driven automation to improve business processes.
Solution Design:
- Design scalable integration architectures between Salesforce and external platforms, including AI/LLM services such as Claude and Gemini.
- Evaluate and recommend declarative versus programmatic solutions using Flows, Apex, and Lightning Web Components (LWC).
Scope & Planning:
- Define project scope aligned with business objectives and provide accurate estimations for timelines and budgets.
- Assess technical dependencies, integration requirements, and development efforts related to Salesforce customizations and AI initiatives.
Delivery Excellence:
- De
📌 Salesforce Consultant (India)
🏢 Plative
📍 India