Catch it before it breaks. Keep sport live when it matters most.:
Spiideo powers live sports video for thousands of clubs, leagues and broadcasters worldwide. Cameras roll automatically across stadiums and pitches every evening, every weekend, all year round. When the final whistle blows, the footage needs to be there. When a stream drops at 22:45 on a Sunday, someone needs to be on it before the customer even notices.

That someone is you.

About the role:
As a Technical Operations Agent you are 3rd line technical support outside European and North American office hours. While customer support handles customer contact and game day operations agents monitor individual broadcasts, your focus is the system itself: the infrastructure and pipelines that everything else depends on.

Your job is not to wait for alerts. It is to spot patterns, catch issues early and keep the platform running smoothly when no one else is watching. You are also the technical resource that 1st and 2nd line support and game day operations agents can turn to when they need a deeper look under the hood.





This is a recent role on the India side of our global team. You will work closely with experienced agents in Europe and our growing team in Philadelphia, and your shifts cover the hours when the rest of the world is asleep or just waking up.

What you will do:
- Monitor active video streams and system health proactively during your shift using Grafana and real-time alerting tools, looking for anomalies before they become customer-impacting incidents
- Investigate and resolve issues independently: clearing processing queues, restarting stalled pipelines, recovering missing or delayed content
- Support 1st and 2nd line customer support and game day operations agents with technical context when they encounter issues they cannot resolve themselves
- Diagnose issues at the system level, identify root cause or isolate variables before escalating to engineering
- Make the call on when to escalate to the o

📌 Technical Operations Agent (Nashik)
🏢 Spiideo
📍 Nashik