Job Description - Customer Relationship Executive (Medical & Lab Products)

Company Name: Lexbax India Pvt. Ltd.
Department: Sales / Customer Relationship Management
Location: Ambala Cantt, Haryana
Experience Required: 2-4 Years (mandatory)
Industry Preference: Medical Equipment & Laboratory Products

Job Summary

Key Responsibilities1. Customer Relationship Management (Core Responsibility)
- Manage and maintain relationships with existing customers, distributors, labs, hospitals, and traders.
- Ensure regular follow-ups with customers to generate repeat orders.
- Build long-term relationships to increase customer retention and lifetime value.

2. Repeat Order Generation (Major Focus)
- Analyze customer buying patterns and proactively suggest re-ordering schedules.
- Track last purchase dates and follow up before stock depletion.
- Ensure monthly and quarterly repeat sales targets are achieved.

3. Order Coordination & Follow-up
- Coordinate with sales, production, dispatch, and accounts teams to ensure smooth order processing.
- Track order status, dispatch, delivery,



and payment follow-ups.
- Resolve customer complaints related to delivery, quality, or billing in a timely manner.

4. Product Knowledge & Communication
- Communicate product updates, new launches, pricing changes, and schemes to customers.

5. Customer Feedback & Market Intelligence
- Collect customer feedback and share insights with management for product and service improvement.
- Monitor competitor activity and pricing in the market.

6. Reporting & Documentation
- Maintain proper customer records, order history, and communication logs.
- Submit daily, weekly, and monthly reports on customer follow-ups, repeat orders, and revenue.

Required Skills & Competencies
- Proven experience in Customer Relationship / Sales Coordination in medical or lab products industry.
- Excellent communication skills (Hindi & English; regional language preferred).
- Solid follow-up, negotiation, and relationship-build

📌 Customer Relationship Executive (Ambala)
🏢 Lexbax India
📍 Ambala