Key Responsibilities
- Handle inbound and outbound customer calls professionally
- Maintain and update customer records in the system
- Resolve complaints and provide appropriate solutions within defined timelines
- Follow up with customers to ensure issue resolution and satisfaction
- Coordinate with internal departments for service requests
- Maintain service quality standards and meet response targets
- Support sales and operations teams as required
Eligibility Criteria
- Graduate in any discipline (preferred)
- Minimum 1-2 years of experience in customer service, front desk, or call centre roles
- Proficiency in Hindi and basic English (spoken and written)
Required Skills:
- Excellent communication and interpersonal skills
- Customer-focused approach with patience and professionalism
- Ability to multitask and work under pressure
- Strong problem-solving skills
- Good organizational abilities
Working Conditions
- Full time role with fixed working hours
- Week-off as per company policy
Job Types: Full-time, Fresher
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund