Who You Are
- 1-3 years of experience in customer support (e-commerce preferred)
- Clear communicator of english and hindi, both written and verbal
- Calm under pressure and able to handle difficult conversations
- Detail-oriented and organized
- Willing to learn about sports products and explain them confidently to customers
- Solution-focused with a strong sense of accountability

What You’ll Do
- Manage order-related queries,status, delays, tracking, and updates
- Resolve customer complaints with a focus on quick and effective solutions
- Handle cases of damaged or incorrect orders, including replacements/refunds
- Coordinate with internal teams (logistics, warehouse, operations) for issue resolution
- Maintain accurate records of customer interactions and follow-ups
- Educate customers about products to improve their buying experience
- Ensure a smooth, positive experience across all touchpoints

What Success Looks Like
- Fast, accurate resolutions with mínimal escalations
- High customer satisfaction and repeat engagement
- Strong product understanding and clear customer communication

Pay: From ₹20,000.00 per month

Perks:
- Health insurance

Work Location: In person

📌 Customer Service Representative (Bengaluru)
🏢 Sunlight Sports Studio
📍 Bengaluru