Call Centre Executive (Patna)

Call Centre Executive (Patna)

06 Sep
|
Zenplus Private
|
Patna

06 Sep

Zenplus Private

Patna

Key Responsibilities
- Problem Resolution: Identifying customer needs, addressing complaints, troubleshooting issues, and providing solutions.
- Sales and Promotion: Making outbound calls to prospective customers, promoting new products/services, and up-selling, or cross-selling.
- Account Management: Processing orders, payments, refunds, and updating customer information in the database.
- Quality Assurance: Meeting company performance metrics (KPIs) regarding call volume, resolution time, and customer satisfaction. [1, 2, 3, 4, 5, 6, 7, 8]

Pay: ₹12,000.00 per month

Perks:
- Health insurance
- Provident Fund

Work Location: In person

📌 Call Centre Executive (Patna)
🏢 Zenplus Private
📍 Patna

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