CUSTOMER SERVICE REPRESENTATIVE (CSR) -
Job Title: Customer Service Representative (CSR)

Location: Rebounce Entertainment Pvt. Ltd.

JOB PURPOSE

The CSR is responsible for assisting customers during their visit, explaining activities, guiding them through games and attractions,

and ensuring a fun and positive experience at Rebounce. The role focuses on communication, support, and customer engagement.

KEY RESPONSIBILITIES
- Greet customers and assist them in understanding available games and activities.
- Explain instructions, rules, and usage guidelines in a clear manner.
- Provide help and guidance while customers play games or use attractions.
- Share details regarding offers, memberships, and promotions.
- Collect feedback and support customer-related queries.
- Maintain professional behaviour and communication throughout customer interaction.
- Carry out assigned duties as per shift requirements.

SKILLS & COMPETENCIES




- Strong communication & interpersonal skills
- Customer-friendly approach
- Confidence in explaining and guiding activities
- Energetic, positive, and presentable
- Basic understanding of sales and promotions (training provided)
- Ability to adapt in a fast-paced setting

EDUCATION & EXPERIENCE
- Minimum 12th Pass (Students/Freshers Welcome)
- Prior experience in customer service, hospitality, or retail is an advantage but not mandatory

ABOUT THE ROLE

This role is suitable for students looking for experience in:
- Customer Service, Hospitality & Events, Retail & Sales, Entertainment & Recreation Industry
- Training & orientation will be provided by the company.

Pay: ₹14,500.00 - ₹16,000.00 per month

Work Location: In person

📌 Customer Service Representative (Surat)
🏢 Rebounce Entertainment Private
📍 Surat