06 Sep
|
58AM Marketing St. Pvt .
|
Howrah
06 Sep
58AM Marketing St. Pvt .
Howrah
Responsibilities:
- Handle inbound and outbound calls professionally.
- Provide accurate information about products and services.
- Resolve customer complaints and escalate complex issues to supervisors.
- Maintain customer records and update CRM systems.
- Follow company policies, scripts, and quality guidelines.
- Achieve daily and monthly performance targets (KPI, SLA).
- Collect customer feedback and report recurring issues.
- Maintain confidentiality of customer data.
Key Skills Required
- Valuable communication skills (verbal & written).
- Active listening and problem-solving abilities.
- Basic computer knowledge (MS Office, CRM software).
- Patience and positive attitude.
- Ability to work in rotational shifts.
- Teamwork and time management skills.
Job Types: Full-time, Permanent
Pay: ₹10,000.54 - ₹20,000.86 per month
Work Location: In person
📌 Customer Care Executive (Howrah)
🏢 58AM Marketing St. Pvt .
📍 Howrah