Req ID: 324235

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Detailed roles and responsibilities:
- Graduate (preferably technical) with 1-3 years experience.
- Good comprehension & writing skills.
- Must possess excellent customer handling skills.
- Comfortable to work in rotational shift with 24x7 support window from office ( No Work from Home).
- Associate is responsible to perform diagnostics, resolve problems & route unresolvable issues to next level support.
- Associate is responsible to answer L1 calls throughout the day with 80% of his work utilization over calls.
- Update the ITSM Tool fields upon successful resolution of the Incident.




- Utilize Provider’s remote tool to enable remote takeover sessions.
- Solid working knowledge on ITSM platforms (ServiceNow) and Telephony tools (Avaya, Cisco etc.)
- Fair understanding of ITIL practices: Incident Management, Request Management, Change Management and Continual Service Improvement
- Should possess good reporting and analytical skills.
- Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.

About NTT DATA

📌 Helpdesk Associate (Noida)
🏢 NTTD Info Pro Ser Pte
📍 Noida