Job Profile -Customer Support Executive

Education Requirement:
- Graduate in any discipline

Experience Requirement:
- Minimum 2 years in E-commerce Customer Support

Location:
- Noida (India)

Job Type:
- Full-time

Compensation:
- upto ₹3.6 (Based on Experience)

Role Overview

You will act as the voice of Rustorange—ensuring every customer interaction feels smooth, helpful, and warm.

Key Responsibilities:
- Provide accurate information on orders, deliveries, sizing, availability, return/exchange policies, and offers.:
- Track and resolve concerns related to delayed shipments, cancellations, refunds, product issues, and exchange requests.:
- Coordinate with internal teams (warehouse, logistics, production, catalog, and design) for quick resolutions.
- Maintain explicit customer records and update status in shared trackers/CRM.
- Ensure high customer satisfaction with polite, timely, and solution-oriented communication.
- Escalate recurring issues or critical cases to the manager with proper documentation.




- Support peak sale periods and festive season query load smoothly.

Skills & Competencies:
- Minimum 2 years experience in e-commerce customer support (D2C brand experience preferred).
- Excellent spoken English and clear communication skills (Hindi is a plus).
- Strong customer handling and problem-solving attitude.
- Comfortable managing multiple conversations across channels simultaneously.
- Familiarity with e-commerce workflows:order tracking, RTO, COD issues, exchange/refund cycles, courier coordination.
- Basic proficiency in Google Sheets / Excel and shared documentation tools.
- Calm under pressure and able to handle escalations professionally.
- High ownership, empathy, and ability to represent the brand tone.
- Prior experience with e-commerce brands.
- Has worked on WhatsApp/Instagram support and understands social commerce etiquette.
- Customer-friendly personality with patience and a positive approach.
- Comfortable working independently in a remote

📌 Customer Support Executive (Noida)
🏢 Rustorange
📍 Noida