The Customer Service Executive - Loan & Credit Support is responsible for assisting customers with loan-related services, resolving queries, and ensuring smooth coordination between customers and internal departments. The role focuses on delivering efficient service and maintaining customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls related to loans and credit services
- Explain EMI structure, repayment schedules, and applicable charges
- Resolve customer complaints and escalate issues when necessary
- Coordinate with credit, verification, and operations teams
- Maintain proper records of customer interactions and service requests
- Ensure compliance with KYC and company policies
- Assist in payment reminders and overdue follow-ups
Job Type: Fresher
Pay: ₹9,749.06 - ₹31,104.64 per month
Advantages:
- Health insurance
- Provident Fund
Education:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
📌 Customer Service Officer (Habra)
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