Head - Customer Support & After-Sales (UAV)

Location: Bhopal (Work From Office)

Experience: 6-8 Years

About IZI

At IZI, we are building the next generation of drones and creator technology. Our mission is to make cutting-edge aerial technology accessible while delivering high-performance products for both enthusiasts and skilled users.

As our product ecosystem grows, building a strong after-sales and support infrastructure becomes critical. We are looking for a Head - Customer Support & After-Sales who can lead and scale our service operations for UAV products across India.

Role Overview

This role will lead the entire customer support and after-sales ecosystem at IZI, including customer support operations, technical troubleshooting, repair center management, and service network development.

The objective is to ensure fast issue resolution, strong customer satisfaction, and a scalable service infrastructure as IZI’s drone product portfolio expands.

Key Responsibilities

1. Customer Support Operations
- Ensure timely resolution of customer queries and complaints




- Establish clear service workflows, escalation processes, and service policies
- Monitor KPIs such as response time, resolution time, and ticket backlog

2. After-Sales & Repair Management
- Oversee repair and service operations for drone products and accessories
- Establish processes for RMA, warranty management, and service requests
- Improve repair turnaround times and service quality

3. Team Leadership
- Build and manage the customer support and technical support teams
- Define KPIs, SOPs, and performance standards
- Train teams on product knowledge and service processes

4. Service Ecosystem Development
- Develop and manage authorized service partners across India
- Ensure availability of spare parts, service tools, and repair infrastructure
- Coordinate service support with distributors and channel partners

5. Customer Experience & Service Systems
- Improve the end-to-end customer servic

📌 Customer Support (Bhopal)
🏢 IZI
📍 Bhopal