Customer Care Executive

Job Summary:
The Customer Care Executive is responsible for delivering high-quality customer support through outbound communication, resolving queries, collecting feedback, and coordinating with internal teams to ensure customer satisfaction and smooth business operations.

Key Responsibilities:
- Conduct outbound calls to customers to gather feedback regarding service experiences and share insights with the relevant departments. Maintain accurate records by updating feedback data in ZOHO.
- Make outbound calls based on e-commerce data files to collect feedback on website usability, product experience, and related concerns. Communicate findings to the e-commerce team for improvements.
- Manage wholesale payment follow-ups by reviewing data and verifying dealer payment status in the SAP system.
- Confirm whether payments have been received.
- Follow up on pending payments and obtain committed payment dates.




- Maintain proper records of payment status.
- Escalate delays or overdue payments to the concerned stakeholders.
- Support the sales team by providing required documents such as ledgers, invoice copies, and credit notes using the SAP system.

Skills & Requirements:
- Robust communication skills
- Good problem-solving and customer-handling abilities
- Attention to detail and ability to maintain accurate records
- Ability to coordinate with multiple teams and manage follow-ups effectively

Preferred Qualifications:
- Bachelor’s degree in any discipline
- Prior experience in customer service or a similar role is an advantage

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Sion)
🏢 Eternity Lifestyles
📍 Sion